KNOTAPP — TERMS OF SERVICE
Version 1.1 — Effective date: [effective date pending]
1. Who we are and acceptance of these terms
KnotApp ("KnotApp", "we", "us") is a software-as-a-service product operated by KnotApp S.L., with address at [address pending], Spain ("the Operator"). By creating an account, accessing or using KnotApp, you ("the Customer", "you") agree to be bound by these Terms of Service ("Terms") and by our Privacy Policy. If you do not agree, do not use the service. Acceptance is recorded at registration together with the version of these Terms accepted and the date of acceptance.
2. Eligibility
KnotApp is available to businesses, self-employed professionals, entrepreneurs, and individuals. You must be at least 18 years old to create an account. You may use KnotApp for professional or business purposes or for your own personal use. Where you use KnotApp as a consumer (that is, for purposes outside a trade, business, or profession), the mandatory consumer-protection rights available to you under the law of your country of residence apply to this agreement, including the right of withdrawal described in Section 11.
3. The service
KnotApp is an organizational operating system: it provides persistent organizational memory ("the Vault"), structured AI-assisted deliberation ("the Boardroom" with AI directors), traceable decision records, and related tools. Certain features depend on the subscription plan purchased. We may improve, modify, or add features over time. AI disclaimer: KnotApp uses artificial-intelligence models to generate analysis, suggestions, and deliberation. AI output may be inaccurate, incomplete, or inappropriate for your situation. KnotApp is a decision-support tool: all decisions, and the consequences of acting on them, remain exclusively yours. KnotApp does not provide legal, financial, tax, or other professional advice.
4. Accounts — individual use
You must provide accurate registration information and keep your credentials confidential. Accounts are individual: one account corresponds to one named person, and credentials must not be shared. On the Founder and Operator plans, the service is licensed for use by a single user (the founder/CEO of the customer organization); multi-user access is available on higher tiers when offered. You are responsible for all activity under your account and must notify us promptly of any unauthorized use. We may suspend accounts showing evidence of credential sharing, after notice where reasonably practicable.
5. Plans, fees and billing
KnotApp is offered under subscription plans (monthly or annual) as described at the time of purchase. Subscriptions renew automatically at the end of each billing period and the applicable fee is charged to your saved payment method, unless you disable auto-renewal before the renewal date. You can disable auto-renewal at any time from your account settings (Billing tab); your plan then remains active until the end of the paid period and is not charged again. Payments are processed by Stripe; we do not store your card details. Prices may change with at least thirty (30) days' prior notice, effective from your next renewal — except as stated in Section 6 for Founding Members. Applicable taxes may be added where required by law. We may from time to time offer promotional or referral programs; their specific conditions will be published when active and form part of these Terms.
6. Founding Member price commitment
A limited number of customers ("Founding Members") may purchase the Founder plan at the special Founding Member price advertised at the time of purchase ($129/month, or its fixed annual equivalent). For those customers: (a) the Founding Member price will not be increased for as long as their subscription to the Founder plan remains active; and (b) if a Founding Member cancels and later re-subscribes to the Founder plan, they recover the Founding Member price. This commitment applies to the Founder plan of KnotApp as it exists and evolves as a plan; it does not automatically extend to different plans, or to separate or successor products commercialized independently. We may close the Founding Member offer to new customers at any time; closing the offer never affects existing Founding Members. This commitment is personal to the Customer account and is not transferable.
7. Refunds and credits
Payments are non-refundable by default. Amounts already paid are always converted into service: when a change or cancellation generates a balance in your favour (for example, after a plan downgrade), that balance is retained as account credit, is visible in your Billing tab, and is automatically applied to your future invoices. Cash refunds are not provided except: (a) where the charge results from our error; (b) where required by applicable law; or (c) at our reasonable discretion. Nothing in this section limits your right to use the service for the entirety of any period already paid.
8. Cancellation and effect
You may cancel at any time by disabling auto-renewal in your account settings. Upon expiry of the paid period, your account transitions to read-only mode: your Vault, decisions, and organizational memory are preserved and remain accessible for consultation, but active features are disabled. You may re-subscribe at any time to reactivate full functionality. You may request deletion of your account and data at any time (see Privacy Policy).
9. Customer data and intellectual property
Your data is yours. All content you upload or generate in KnotApp (including the Vault, decisions, documents, and organizational information) remains the property of the Customer. You grant us the licenses strictly necessary to host, process, and display that content for the purpose of operating the service, including processing through the providers listed in the Privacy Policy. We act as a data processor with respect to your organizational content. KnotApp, its software, design, brand, and all associated intellectual property remain the property of the Operator. If you send us suggestions or feedback about the product, we may use them without obligation. Customer opinions are only published as public testimonials with the Customer's explicit consent, which may be withdrawn at any time.
10. Third-party services you connect
Some features allow you to connect third-party services or credentials of your own (for example, your own automation instance such as n8n, messaging channels such as Telegram, calendar accounts, or — where offered — your own AI tooling and API keys). Those services are governed by their own terms and privacy policies; you are responsible for your accounts, your keys, the permissions you grant, and the data you choose to route to them. We are not responsible for the availability or behaviour of services operated by third parties or by you.
11. Right of withdrawal
If you purchase KnotApp as a consumer, you would ordinarily have the right to withdraw from your subscription within fourteen (14) days of purchase. However, KnotApp is a digital service that is supplied and accessed immediately upon subscription. Before completing your purchase, you are asked to expressly request that the service begins right away and to acknowledge that, by doing so, you lose your right of withdrawal once you start using the service. This consent is required to access KnotApp, because the service is delivered in full from the moment your subscription is active. Your explicit consent is recorded with its date and the version of these Terms. This provision does not affect any mandatory rights that cannot be waived under the law of your country of residence.
12. Acceptable use
You agree not to: use the service for unlawful purposes; upload content that infringes third-party rights; attempt to breach, probe, or circumvent security or usage limits; reverse-engineer, scrape, or extract the underlying models, prompts, or software; resell, sublicense, or provide the service to third parties as your own; or use the service to build a competing product. We may suspend or terminate accounts that materially breach these Terms, with notice where reasonably practicable.
13. Availability
We operate the service on a best-effort basis and work to keep it available and reliable, but we do not guarantee uninterrupted availability and no service-level agreement (SLA) applies unless separately agreed in writing (e.g., Enterprise agreements). Planned maintenance and factors outside our control may cause temporary unavailability.
14. Warranty disclaimer and limitation of liability
The service is provided "as is" and "as available", without warranties of any kind to the maximum extent permitted by law. To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, or consequential damages, or for loss of profits, revenue, data, or business opportunity; and (b) the Operator's total aggregate liability arising out of or related to the service is limited to the total amounts actually paid by the Customer in the twelve (12) months preceding the event giving rise to liability. Nothing in these Terms excludes liability that cannot be excluded under applicable law (including wilful misconduct or gross negligence).
15. Indemnification
You will indemnify and hold the Operator harmless from third-party claims arising from your content, your breach of these Terms, or your unlawful use of the service.
16. Service discontinuation
If we decide to discontinue KnotApp, we will provide reasonable prior notice, maintain read-only access to your data where feasible during a wind-down period, and offer a means to export your data. Upon discontinuation, our obligations under these Terms (including the Founding Member price commitment, which applies while the service exists) terminate, without prejudice to periods already paid, which will be honoured or credited.
17. Assignment
We may assign this agreement, in whole, in connection with a merger, acquisition, corporate reorganization, or sale of the business; these Terms, including the Founding Member commitment, bind the successor. You may not assign this agreement without our written consent, not to be unreasonably withheld.
18. Changes to these terms
We may update these Terms. Material changes will be notified (in-app or by email) at least fifteen (15) days before they take effect; continued use after the effective date constitutes acceptance. The version and date of the Terms you accepted are recorded with your account.
19. Governing law, jurisdiction and miscellaneous
These Terms are governed by the laws of Spain. If you use KnotApp for professional or business purposes, any dispute shall be submitted to the exclusive jurisdiction of the courts of Málaga, Spain, and the parties waive any other forum. If you use KnotApp as a consumer, nothing in these Terms deprives you of the protection afforded by the mandatory provisions of the law of your country of residence, including your right to bring proceedings before the courts of your own domicile where the applicable law so provides. These Terms, together with the Privacy Policy and the plan description shown at the time of purchase, constitute the entire agreement between you and the Operator. If any provision is held invalid or unenforceable, the remaining provisions remain in full force. Our failure to enforce any provision is not a waiver of it. We may update these Terms as described in Section 18. Contact: contact@knotapp.io.